Returns and Exchanges
Return & Exchange Policy
AP Uniforms is a Canadian store. We ship within Canada only.
Sale Items Are Final Sale
All clearance and sale items are 100% final sale. They cannot be returned, exchanged or refunded, except if an item arrives defective or incorrect (see "Damages and Issues" below).
30-Day Returns (regular-priced items only)
Regular-priced (non-sale) scrubs can be returned within 30 days of delivery. Items must be unused, unworn, with all original tags, in original packaging, and accompanied by a receipt or proof of purchase. You may try scrubs on for fit, but to meet medical hygiene standards they must remain clean, unworn and hygienic.
How to Start a Return
- Email office@ap-uniforms.com within 30 days of delivery to request a Return Authorization (RA) number.
- Write the RA number clearly on the outside of the return package.
- Ship to the return address provided (contact us for details).
Customers pay return shipping on regular-priced items unless the item is defective or incorrect. Items sent without an RA number will not be accepted.
Damages and Issues
Inspect your order when it arrives. If an item is defective, damaged or incorrect (including sale items), email office@ap-uniforms.com right away with photos. We will provide a free return shipping label and resolve the issue promptly.
Shipping
Orders of $79 CAD or more ship free via Canada Post. Orders under $79 CAD ship for a flat $9.95 CAD via Canada Post.
Refunds
Approved refunds (regular-priced items, or defective/incorrect sale items) are processed to your original payment method within 10 business days of approval. Your bank may take additional time.
We reserve the right to limit or deny returns where we suspect policy abuse. Nothing in this policy limits your rights under applicable Canadian consumer protection laws.
Questions? Email office@ap-uniforms.com or call (888) 527-8643.
