Returns and Exchanges

Return & Exchange Policy

AP Uniforms is a Canadian store serving customers in Canada and the USA. We offer a 30-day return policy on regular (non-sale) scrubs.

Return Window & Condition

To be eligible for a return, you must request it within 30 days of delivery. Returned scrubs must be:

  • Unused, unworn, with all original tags, and in original packaging
  • Accompanied by a receipt or proof of purchase

You're welcome to try scrubs on for fit, but to meet medical hygiene standards they must remain clean, unworn, and hygienic.

How to Start a Return

Email info@ap-uniforms.com within 30 days of delivery to request a Return Authorization (RA) number. Write the RA number clearly on the outside of your return package and ship it to the return address we provide. Items sent without an RA number will not be accepted.

Return Shipping Costs

For regular (non-sale) items:

  • Canadian customers are responsible for return shipping.
  • U.S. customers are responsible for return shipping and any customs duties or fees.

For defective or incorrect items (including clearance/sale), we provide a free return shipping label for both Canadian and U.S. customers.

Exchanges

To exchange regular (non-sale) scrubs for a different size, follow the return process above and place a new order for the size you want. Standard return shipping costs apply (and any customs duties/fees for U.S. customers) unless the item was defective or incorrect. If a second exchange is requested on the same order due to a further change in size or preference after one exchange has already been completed, any additional shipping costs are the customer's responsibility. Clearance/sale items are final sale and cannot be exchanged unless defective or incorrect. For help choosing the right size before ordering, email info@ap-uniforms.com and we'll be glad to assist.

Order & Return Shipping Rates

  • Canada: Orders over $100 and all clearance/sale items ship free within Canada, subject to availability. Orders under $100 (excluding clearance/sale items) are charged shipping.
  • USA: U.S. customers are responsible for shipping on all orders, plus any customs duties or fees on both initial orders and returns.

Non-Returnable Items

Due to hygiene, customization, or policy, the following cannot be returned unless defective or incorrect:

  • Clearance/sale items (100% final sale)
  • Monogrammed or custom-embroidered scrubs (unless the customization is faulty)
  • Personal care or sanitary goods (e.g., stethoscopes and accessories)
  • Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your scrubs as soon as they arrive. If anything is defective, damaged, or incorrect — including clearance/sale items — email info@ap-uniforms.com right away with photos of the issue. We'll send a free return shipping label and resolve it promptly.

Refunds

We'll notify you once we've received and inspected your return. Approved refunds (for regular items, or for defective/incorrect clearance/sale items) are processed to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post it. If 15 business days have passed since your refund was approved and you haven't received it, email info@ap-uniforms.com.

Return Shipping Requirements

All return shipments must be prepaid — Collect on Delivery (COD) returns will not be accepted. We reserve the right to limit or deny returns where we suspect policy abuse (for example, frequent returns to exploit free shipping).

Your Consumer Rights

We comply with applicable consumer protection laws in Canada (including the Canada Consumer Product Safety Act and the Quebec Consumer Protection Act) and applicable U.S. regulations. For any defective or unsafe product, contact us right away to exercise your rights.

Questions? Email info@ap-uniforms.com.