Refund policy
Sale Items Are Final Sale
All clearance and sale items are 100% final sale. They cannot be returned, exchanged or refunded, except if an item arrives defective or incorrect (see "Damages and Issues" below).
30-Day Return Policy (regular-priced items only)
We offer a 30-day return policy for regular-priced (non-sale) scrubs purchased from AP Uniforms by customers in Canada. To be eligible, you must request a return within 30 days of delivery. Scrubs must be:
- Unused, unworn, with tags, and in original packaging.
- Accompanied by a receipt or proof of purchase.
Note: You may try on scrubs for fit, but they must remain untarnished and hygienic to meet medical hygiene standards.
To Start a Return:
- Email info@ap-uniforms.com within 30 days of delivery to request a Return Authorization (RA) number.
- Display the RA number on the outside of the return package.
- Ship to the return address provided (contact us for details).
Customers are responsible for return shipping costs on regular-priced items unless the items are defective or incorrect. Items sent without an RA number will not be accepted.
Shipping
We ship within Canada only. Orders of $75 or more ship free via Canada Post. Orders under $75 ship for a flat $9.95 via Canada Post. We do not ship to the United States or other countries.
Damages and Issues
Inspect your scrubs upon receipt. If an item is defective, damaged, or incorrect (including sale items), email info@ap-uniforms.com right away with photos of the issue. We will provide a free return shipping label and resolve the issue promptly.
Non-Returnable Items
The following cannot be returned or exchanged (unless defective or incorrect):
- Clearance/sale items (100% final sale).
- Monogrammed or custom-embroidered scrubs (unless the customization is faulty).
- Personal care or sanitary goods (e.g., stethoscopes and accessories).
- Gift cards.
Size Exchanges
Sale items cannot be exchanged for a different size, so please check the size chart before ordering. To exchange a regular-priced item, follow the return process above and place a new order for the size you need. For sizing help, email info@ap-uniforms.com before ordering.
Refunds
We'll notify you once we've received and inspected your return. Approved refunds for regular-priced items, or for defective/incorrect sale items, will be processed to your original payment method within 10 business days. Bank or credit card processing may take additional time. If 15 business days have passed since approval, email info@ap-uniforms.com.
Shipping Requirements
All return shipments must be prepaid. Collect on Delivery (COD) shipments will not be accepted. We reserve the right to limit or deny returns for suspected policy abuse.
Consumer Rights
We comply with applicable consumer protection laws in Canada (e.g., Canada Consumer Product Safety Act, Quebec Consumer Protection Act). For defective or unsafe products, contact us immediately to exercise your rights.
For any questions, email info@ap-uniforms.com.
